Sports88 Privacy Policy – Our Commitment to Protecting Members' Personal Data in Malaysia

1 Introduction – Sports88 and Your Privacy

Sports88 is an online entertainment platform providing Sports Betting and casino services to Malaysian players aged 18 and above. In operating this platform, we are required to collect certain personal information from our members — this is a technical and legal necessity that cannot be avoided in this industry.

That said, Sports88 always strives to collect as little data as possible, use data only for clear and legitimate purposes, and protect it to the highest security standards. We never use your data for purposes unrelated to Sports88 services without your explicit consent.

This Privacy Policy is written in plain language because we believe every Sports88 member deserves to know exactly how their data is handled — not simply to trust us blindly. The trust you place in Sports88 is only meaningful when it is built on complete and transparent information.

2 Types of Personal Data Collected by Sports88

Sports88 collects various categories of data from members depending on how you interact with our platform. Below is a detailed explanation of each category:

When you register a new account at Sports88, we collect:

For age verification and account security purposes, Sports88 may request:

• Copy of National Identity Card (MyKad) or passport
• Proof of address documents such as utility bills or bank statements dated within the last 3 months
• Copy of the front of the debit or credit card (with the number partially obscured) used for payment

To process deposits and withdrawals, Sports88 retains transaction records that include the payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX), the transaction amount in Malaysian Ringgit (RM), the date and time of the transaction, and the transaction reference number. Sports88 does not store PINs, passwords, or login credentials for any of your digital wallet or online banking accounts.

When you use the Sports88 platform, our systems automatically record:

• Your device's IP address and general location information (state/city)
• Device type, operating system, and web browser version used
• Pages visited on Sports88 and time spent on each page
• Your betting history and casino game activity on Sports88
• Time and date of each login and logout session

When you contact the Sports88 support team via live chat, email, or WhatsApp, we retain records of those communications for quality control purposes, support team training, and reference in the event of any future disputes.

3 Purpose of Personal Data Use

Sports88 uses members' personal data solely for the following legitimate and necessary purposes:

• Creating and managing your Sports88 account
• Processing deposits and fund withdrawals using your chosen Malaysian payment methods
• Crediting winnings and processing other financial transactions
• Providing customer support services when you contact Sports88
• Sending important account-related notifications such as transaction confirmations and security alerts

• Verifying member identity to prevent fraudulent registrations and account fraud
• Monitoring account activity to detect any unauthorised access
• Preventing money laundering and meeting applicable legal compliance requirements
• Detecting and investigating misuse of the Sports88 platform or bonus system

• Analysing platform usage patterns in aggregate (not individually) to improve the Sports88 interface and user experience
• Identifying technical issues and resolving them more quickly
• Developing new features relevant to Malaysian players

Sports88 only sends marketing communications – such as promotional information, special offers, and platform updates – to members who have given their consent to receive them. You may withdraw this consent at any time by updating your communication preferences in your Sports88 account settings or by contacting our support team.

4 Data Sharing with Third Parties

Sports88 does not sell or disclose members' personal data to third parties for marketing purposes. However, in the course of operating the platform, Sports88 may share limited data with the following categories of third parties for legitimate reasons:

To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, Sports88 passes the necessary transaction information to the relevant payment provider. This data is used solely to process your financial transactions and is not used by the payment provider for any other purpose.

For Live Casino, slots, and table games provided by third-party software suppliers, some limited information may be shared with those suppliers solely for the technical purposes of game operation. Sports88 ensures that all our game providers comply with comparable data privacy standards.

Sports88 will disclose member data to the relevant law enforcement authorities when required to do so under Malaysian law, a court order, or a directive from a legitimate law enforcement agency. Sports88 will endeavour to notify the affected member of such disclosure unless prohibited from doing so by law.

If Sports88 is involved in any company merger, acquisition, or sale of assets, member data may form part of the transferred assets. In such cases, Sports88 will notify members before any data is transferred, and any new privacy policy (if applicable) will be communicated to members in advance.

5 Data Security – How Sports88 Protects Your Information

Sports88 continuously invests in security infrastructure to ensure our members' data is protected to the highest standards available in the industry:

• 256-bit SSL Encryption: All communications between your device and Sports88 servers are encrypted with 256-bit SSL – no one can intercept your information as it travels across the internet.
• Secure servers: Sports88 member data is stored in data centres equipped with multiple layers of physical and digital security controls, including advanced firewalls, intrusion detection systems, and strict access controls.
• Two-factor authentication: Sports88 offers two-factor authentication (2FA) for member accounts that require an extra layer of security during the login process.
• Continuous security monitoring: The Sports88 security team monitors our systems 24 hours a day, 7 days a week to detect and respond to any security threats or suspicious activity.
• Regular Audits: Sports88 conducts regular security audits and penetration testing by independent cybersecurity experts to identify and address any potential vulnerabilities.
• Restricted internal access: Within Sports88, access to member data is strictly limited to staff who genuinely need it to perform their duties, and all access is logged for internal audit purposes.

While Sports88 takes all reasonable measures to protect your data, no security system can be guaranteed to be 100% secure. In the event of a security incident affecting member data, Sports88 will notify the affected members within a reasonable timeframe and take the necessary remedial actions.

6 Data Retention Period

Sports88 does not retain member data any longer than necessary. Our data retention policy is as follows:

For as long as your Sports88 account remains active, we retain all data associated with that account to ensure uninterrupted service and the resolution of any potential disputes.

After a Sports88 account is closed — whether at the member's initiative or Sports88's — we retain financial transaction records and identity information for a minimum of 5 years. This is an unavoidable legal compliance requirement under Malaysian law relating to financial records and anti-money laundering.

Customer support communication records are retained for 2 years from the date of the last interaction, for quality control purposes and reference in the event of any disputes raised at a later stage.

If you have withdrawn your consent to receive marketing communications from Sports88, we will delete the relevant marketing preference information within 30 days of receiving your withdrawal request.

7 Cookies & Tracking Technologies

Sports88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Below is an explanation of the types of cookies we use:

These cookies are essential for the basic functionality of the Sports88 platform and cannot be disabled. They include login session cookies that keep you signed in while browsing the platform, security cookies that prevent CSRF attacks, and language preference cookies. Without these cookies, the Sports88 platform cannot function properly.

Sports88 uses analytics cookies to understand how members use our platform — which pages are visited most often, how long users spend in each section, and where they encounter difficulties. This data is collected in aggregate and does not identify any individual personally. The information helps Sports88 continually improve the platform for the benefit of all members.

These cookies store your preferences on the Sports88 platform – such as your preferred language, odds display settings, and frequently viewed sports – so you don't have to reconfigure them each time you log in to Sports88.

You can manage or delete cookies through your web browser settings. Please note, however, that deleting or disabling essential cookies may affect the functionality of the Sports88 platform and your overall experience.

8 Your Rights as a Sports88 Member

As a Sports88 member, you have certain rights regarding your personal data. Sports88 respects and facilitates the exercise of these rights:

To exercise any of the rights above, please contact the Sports88 support team by email at support@sports88.best or via live chat on our platform. Sports88 will process your request within 30 days from the date the request is received.

9 Child Protection

Sports88 is an adult entertainment platform exclusively intended for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If Sports88 discovers that personal data belonging to someone under 18 has been collected, we will take immediate steps to delete that data and close the relevant account.

If you believe someone under the age of 18 has registered an account on Sports88, please contact us immediately at support@sports88.best so that we can take the appropriate action promptly.

10 Privacy Policy Amendments

Sports88 reserves the right to modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or updates to platform operations. When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document
• Sending email notifications to all active Sports88 members at least 14 days before the changes take effect
• Displaying a prominent notice on the Sports88 platform's main page for a minimum period of 7 days

Continued use of the Sports88 platform after the effective date of any amendment constitutes your acceptance of the revised policy. If you do not agree with the changes made, you have the right to close your account and request the withdrawal of all remaining funds before the amendment's effective date.

11 How to Contact Sports88 Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Sports88 handles your personal data, please reach out to us through the following channels:

• Privacy Email: support@sports88.best (use "Privacy Inquiry" as the email subject line)
• Live Chat: Available 24/7 on the Sports88 platform — click the chat icon at the bottom right of the screen
• Response Time: Sports88 is committed to responding to all privacy-related inquiries within 3 business days

Sports88 takes every privacy inquiry and complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.